Providing outstanding customer service, craftsmanship and creativity
…communication before and during the process was clear and made it easy for us to feel comfortable. Prompt, neat and thorough. This is the 2nd house that you have worked on and each time it has been a pleasure.” D. Chenok, Oakland
“This letter conveys our sincere appreciation for the quality remodel of our house. Ladner Construction brings a high level of detail and experience to the job. Most importantly, they bring a very high level of delivery discipline. We were immediately impressed by the process and controls Paul established early on, giving us confidence.
“Strengths include: Disciplined project planning (the job was delivered on-time, as specified by the plan); Weekly meetings (kept us up to date on status and progress); Formal change request procedure (the key result is that there were no cost surprises); Attention to detail and quality.
“They bring a delivery discipline that is found only in the best service organizations. The result is a positive customer experience through the entire remodeling process as well as with the final results.”
“(Our) project required extensive negotiations with the City of Berkeley regarding permits and ADA requirements. Paul’s skill and knowledge at working with the City were invaluable. I also appreciated Paul’s way of managing the project. It was a large project with many details that all had to work together. Paul was great at communicating with us every step of the way.
“Paul’s design made the building look so much better and it now meets our needs. I appreciated the high quality work from Paul’s company and all of the subcontractors he brought onto the project.”
“I love my new office. Your thoughtful design accomplished everything I needed, and the remodeling work is beautiful! Your company was very reliable, staying within my budget and finishing right on schedule. And just as important, I felt informed and comfortable with the whole process. I couldn’t be more pleased.”
“The follow-up, the weekly status meetings, the care, concern and time you took to listen to what we wanted was beyond anything I have ever experienced with a construction company before.”
J. Achimore, Richmond
“You have worked on both our old and new home, and we are extremely pleased with all our remodeling work. The overall quality of service and craftsmanship has been excellent. We would definitely recommend your company to anyone.”
J. and D. Burfiend
“My kitchen was old and outdated, but the prospect of remodeling filled me with trepidation. I feared the ordeal of a remodel might be worse than simply living with an awful kitchen. A major remodel has a big impact on one’s living space, but Ladner Construction made it a smooth and manageable experience.
“Paul walked me through the process. He presented the project in a manner that allowed me to see all the necessary steps – and costs. His clarity and organization were extremely important to my feeling confident in the process. He asked me a lot of questions in order to understand what it was that I wanted and needed. I was able to collaborate on all aspects of the project. Besides being knowledgeable in all aspects of the work, Paul has a great sense of aesthetics and design.
“It was also wonderful to work with someone who is good at communication. He is thoughtful, honest, and has a great sense fo humor – which really helped when the remodel (unavoidably) became a little stressful. Because he is such a truly NICE human being, our discussions about my kitchen were enjoyable throughout. Now I have a wonderful kitchen that I love. Paul and his company have my whole-hearted recommendation. He is the best!”
“Your company was very organized and straightforward. The crew was very careful and courteous. Cleanup was wonderful each night. This was the first time we’ve had work done for my house that wasn’t an ordeal.”
“…communication before and during the process was clear and made it easy for us to feel comfortable. Prompt, neat and thorough. This is the 2nd house that you have worked on and each time it has been a pleasure.”
D. Chenock, Oakland